Frequently Asked Questions

Everything you need to know about your Quay experience, from shipping to style advice.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to see real-time updates on your delivery.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How do I ensure I'm choosing the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my Quay garments?

To maintain the quality of your items, always follow the care label instructions inside the garment. We generally recommend cold hand washes and air drying for delicate fabrics.